Refund policy

At Beales Hills, we want you to feel confident in your purchase.

If your item arrives damaged, defective, or incorrect, please contact us immediately upon delivery at bealeshills@hotmail.com with your order number and a clear photo of the issue. Claims must be made within 48 hours of delivery.

Once confirmed, we will offer a replacement or a refund at no additional cost.

Due to the nature of our products, we do not accept returns.

Please note:

• Refunds are only issued for items that are damaged, defective, or incorrect.

• Shipping fees are non-refundable.

• Claims submitted after 48 hours of delivery may not be accepted.

We are committed to resolving any issues quickly and ensuring a smooth experience for our customers. If you have any questions, feel free to contact us at any time.